Payment Questions

- When is my rent due?

Rent is due on the first day of the month. Rent becomes late on the second day. Please do not call asking for exceptions during the month as they cannot be made. Placing a call or sending an email does not affect your due date. Automated EFT transfers normally occur around 1:00 AM on the first. California law does not mandate a grace period and we don’t have one.

- Are there late charges?

For rent received late, yes. Late charges are necessary to cover the additional costs in by GCC Partners. Please check your residential lease agreement for details. Any payments received are first applied to outstanding late charges. In order to treat all of our Tenant Partners fairly and equally, late charges cannot be waived for any reason.

- How do I get my rent to GCC Partners?

All of our tenants should be enrolled in the GCC Partners EFT program. Unfortunately, we cannot pick up rent or meet you for payment.

-My credit card or bank information has changed. What do I do?

We need a minimum of 5 days to change an ongoing EFT transfer, but are happy to do so. Please just submit and updated EFT form. Our EFT forms are completed safely and securely online and you can find them below. Please do not wait until your debit is rejected on the first of the month to give us new information. EFT transfer rejected for any reason will result in both a $25.00 NSF fee. This may also result in a late fee if not corrected druing the same business day.

Update your EFT information here

Update EFT