Tenant Issues

Challenges with others tenants? Here are some ideas

At GCC Partners, we believe in our Tenant Partners.  As all of our tenants are well aware, our screening policies are some of the most thorough in the industry.  That being said, not all of our tenants will see eye to eye on every issue.  There are items that come up from time to time that create friction amount those living close to one another.  Whether it is the stomping of a “loud” upstairs neighbor, excessive music or partying late at night, monopolizing parking spaces, or even aggressive smells permeating the next door unit, the issues are real to the parties involved.  Often times issues that arise between tenants are related to clashing personalities.

 

Our policy on dealing with tenant disputes is pretty straightforward.  We enforce the lease provisions that each of our tenants sign upon move in.  If it is in the lease, our residents are expected to abide by it.  If they are expected to follow the rules, they also have an expectation that others will follow the rules as well.

 

Here are some key points to remember:

-We believe that the first step in any tenant dispute should be a discussion between the parties involved. In our experience, often times the “offending” party has no idea they are even causing an issue.  Simply bringing to their attention might be all that is needed.  That is best handled first by you, not by us.

 

-While we wish that everyone was respectful and courteous to their neighbors, unfortunately that is not always the case. As much as we would like, we cannot force anyone to be nice or courteous.

 

-We can only enforce infractions that are contained in our lease agreement. While a neighbor above you may walk more loudly than you prefer, it is their right to live as they wish.  On the flip slide of this scenario, you banging on the ceiling in frustration is not OK and might lead to you being the one at fault.

 

-By law, all residents have a right to the “Quiet Enjoyment” of their home. However, that does not mean it will be completely quiet at all times.  It means that your neighbors should make a reasonable effort to control unreasonable or recurring disturbances.  As an example, if you work nights and sleep during the day, it is not reasonable to expect your neighbors to be completely quiet throughout the day.  “Quiet Enjoyment” also applies to them and their right to go about their lives as well.

 

-Unreasonable noise at odd hours should not be tolerated. Examples of this would be excessively loud music or the unmuffled exhaust of a motorcycle.  If you have first tried to resolve the matter without success, you should let us know and also file a complaint with the local police.

 

-Smoking is not allowed on the premises in any of or properties. However, that does not imply your right to live in a smoke free environment.  While we do our best to enforce this lease provision, we cannot guarantee a smoke free environment for all.

 

-If a fellow resident threatens your welfare or safety at any time, your first step should be to call 911 and file a police report.

 

-When GCC Partners enforces rules in an effort to resolve tenant disputes we are often told we are “Favoring” one side and “Picking on” the other. We do neither.  We simply protect the reasonable rights of our tenants and enforce the provisions in our lease agreements.

 

-If you have issues that you have been unable to resolve on your own, We ask that you email your concerns to us at rentals@gccpartners.com.  However, please ensure your issues are related to lease infractions.  Once again, we cannot force your neighbors to be nice or courteous!

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Questions? Email us at rentals@gccpartners.com.